Industry · Airlines

An agent that rebooks, refunds and resolves at scale.

Flight changes, baggage, ancillaries, loyalty — all resolved in chat, in any language, without queue music.

Airlines · AI agent• Online
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The industry problem

What's breaking in airlines right now.

Disruptions overwhelm call centers

One weather event = 4-hour hold times = brand damage on social.

Multilingual at scale is brutal

International routes, 40 languages, 24/7 — staffing impossible.

Refunds clog support

Complex fare rules + manual processing = weeks of refund queues.

Ancillary revenue left on table

Seats, bags, lounges, meals — not surfaced at the right moments.

How it works · 01

What the agent knows

  • Live flight status, schedules, available alternatives
  • Fare rules, refund eligibility, change fees
  • Loyalty program tiers, miles, redemptions
  • Baggage allowance, fees, special items
  • Lounge access, upgrades, ancillaries
  • Passenger record (PNR), seats, meals, special services
How it works · 02

What it does for every customer

  • Rebooks flights with fare-rule logic in seconds
  • Processes refunds within the carrier's policy
  • Sells seats, bags, meals, lounge access in chat
  • Handles loyalty redemptions and status questions
  • Coordinates special services (wheelchair, kids, pets)
  • Escalates IROPs and visa issues to live agent with full context
A real example

Regional carrier · 18 destinations · 4M pax/yr

Calls/day
12K
Avg hold time
47 min
Languages
12
Ancillary attach
23%
Before the AI agent
47 min
Avg hold time
12
Languages staffed
8 days
Refund processing
23%
Ancillary attach
Friday · 23:40 Reply < 30s
Flight TA432 to JFK cancelled. What now?? Connecting to wedding tomorrow!
I see — TA432 cancelled due to crew. I can rebook you on TA436 at 21:30 today (same fare class, seat 14A on hold, kosher meal preserved). Arrives JFK 02:15 — still gives you 9hrs before the wedding ceremony. Fee waived. Want me to confirm and re-tag your bags?
Yes! And meal voucher for the wait?
Done — rebooked, bags retagged, status miles intact. Adding ₪90 meal voucher (Cafe Joe and Ground floor restaurants accept) + lounge access for the wait. Voucher and lounge pass in your wallet now. Safe travels.
What your team sees
Case
✅ Rebooked TA432→TA436 · IROPS
Passenger
Gold · kosher meal · wedding urgent
Resolution
Same day · fee waived · ₪90 voucher + lounge
Sentiment
Recovered · CSAT survey sent
Cost saved
EU261 compensation avoided
Pushed automatically to your CRM via webhook.
After 4 months
Hold times
<30 sec
From 47 min
Refund processing
Same day
From 8 days
Ancillary attach
41%
Up from 23%
Call center cost
−62%
Per resolution
Industry-specific

Built for airlines.

01

PNR-aware rebooking

Reads the full reservation; rebooks with seat, meal and status preserved.

02

Refund automation

Applies fare rules, processes refunds — kills the manual queue.

03

Ancillary upsell

Surfaces seats, bags, meals, lounges at high-intent moments.

04

Loyalty native

Knows tier, miles, partner-redemptions; handles upgrades and waivers.

05

Multilingual at scale

40+ languages without staffing — global routes, local feel.

06

IROPs autopilot

Weather, mechanical, crew cancellations handled at scale with policy logic.

Who it fits

Made for every shape of airlines.

Full-service carriers

Legacy & flag

Low-cost carriers

High-volume support

Regional carriers

Multi-country networks

Charter operators

Bespoke service

Corporate travel

Self-service for business

Loyalty programs

Member-only support

Common questions

  • Yes — native connectors for the tools airlines use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

End the hold music. Resolve every disruption in seconds.

14 days · No credit card · Cancel any time

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