Industry · Clinics & Practices

A front desk that triages, books and follows up — safely.

Family practices, specialists and multi-site groups: 24/7 patient intake with strict clinical guardrails.

Clinics & Practices · AI agent• Online
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The industry problem

What's breaking in clinics & practices right now.

Phones overload at 9am

Morning rush jams lines; patients give up; reception burns out.

Triage by reception is risky

Untrained staff making 'how urgent?' calls — clinical risk.

No-shows kill schedules

20% no-show rate without auto-reminders; provider time wasted.

Pre-visit data missing

Doctor sees patient cold without intake form or meds list.

How it works · 01

What the front desk knows

  • Provider roster, specialties, schedule
  • Insurance accepted and copay logic
  • Approved triage protocols (no diagnosis)
  • Clinic policies, hours, locations
  • Pre-visit forms and required documents
  • Strict boundary: education vs. medical advice
How it works · 02

What it does for every customer

  • Triages with approved protocols (urgent vs. routine)
  • Books, reschedules, cancels appointments
  • Captures pre-visit info (symptoms, meds, allergies)
  • Sends reminders and recovers no-shows
  • Handles billing and insurance questions
  • Escalates red flags to a nurse immediately
A real example

Multi-site practice · 14 clinics · 80 providers

Calls/day
2,400
No-show rate
20%
Morning hold
18 min
After-hours dropped
100%
Before the AI agent
18 min
Morning hold time
20%
No-show rate
100%
After-hours lost
Risky
Untrained triage
Friday · 23:40 Reply < 30s
My 4-year-old has fever 39.2 for 2 days, complaining of ear pain. Should we come in?
I'm not a clinician, so I'll use our approved triage. Fever 2 days + localized ear pain in a 4-year-old → routine same/next-day appointment recommended, not ER. Important: if any of these — neck stiffness, severe headache, sleep impossible to wake, breathing difficulty, rash that doesn't blanch — go to ER now. None of those? Booking pediatric slot. Earliest available: Dr. Levy tomorrow 09:30 or tele-visit tonight 22:45 (15 min wait). Which works?
Tele-visit tonight please.
Booked tele-visit 22:45 with Dr. Sara (pediatrician on tonight). Sending the join link in 1 minute. Pre-visit: please note current temp, last dose of fever reducer, any other symptoms. Dr. Sara will get a triage note that I asked you the red-flag questions and you confirmed none present. If anything changes meanwhile (red flags), go to ER.
What your team sees
Patient
✅ Tele-visit booked · 22:45
Triage
Routine · red flags confirmed absent
Provider
Dr. Sara · pediatrics on-call
Pre-visit
Temp + med dose requested
Safety net
ER instructions given
Pushed automatically to your CRM via webhook.
After 4 months
Morning hold
<1 min
From 18
No-show rate
7%
From 20%
After-hours bookings
+ 100%
Was zero
Triage incidents
0
Hard protocol
Industry-specific

Built for clinics & practices.

01

Approved triage protocols

Uses your clinically-approved decision trees — never diagnoses or treats.

02

Smart scheduling

Matches symptoms to provider type, slot length, in-person vs. tele.

03

Reminder automation

24h + 2h SMS; no-show recovery flow to fill slots same-day.

04

Pre-visit intake

Captures symptoms, meds, allergies — doctor walks in prepared.

05

HIPAA / health-data ready

PHI handled with encryption, BAA, audit logs and access controls.

06

Multilingual care

Serves diverse patient populations in their own language safely.

Who it fits

Made for every shape of clinics & practices.

Family practices

Solo & group

Pediatrics

Sensitive triage

Specialists

Cardio, derm, OB-GYN

Multi-site groups

Centralized intake

Dental practices

Hygiene + ops

Urgent care

Walk-in triage

Common questions

  • Yes — native connectors for the tools clinics use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Triage safely. Book without the hold music.

14 days · No credit card · Cancel any time

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