Industry · Government & Municipalities

A civil servant that answers citizens 24/7, in every language.

Agencies and municipalities: permits, fees, complaints and services — answered instantly with full audit trail.

Government & Municipalities · AI agent• Online
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The industry problem

What's breaking in government & municipalities right now.

Call centers overwhelmed

Citizens hold 40 min for simple status questions; satisfaction tanks.

Forms abandon at 60%

Permit forms scare citizens; abandoned applications become office walk-ins.

Diverse communities under-served

Citizens whose first language isn't the official one get worse service.

Complaints repeat needlessly

Same pothole reported 30 times; no dedup; trust erodes.

How it works · 01

What the civil servant knows

  • Service catalog: permits, licenses, benefits, complaints
  • Eligibility rules, fees, documents required
  • Department directory and routing rules
  • Open cases per citizen (with consent)
  • Public records: schedules, hours, contacts
  • Compliance rules: privacy, freedom of info, language equity
How it works · 02

What it does for every customer

  • Answers service questions accurately with citations
  • Helps citizens complete and submit applications
  • Logs service requests with dedup and routing
  • Translates and serves citizens in their native language
  • Gives status updates and ETAs
  • Escalates urgent issues (safety, vulnerable people) immediately
A real example

Mid-size municipality · 280K residents

Calls/day
1,800
Avg hold
22 min
Form abandon
60%
Languages spoken
12
Before the AI agent
22 min
Avg hold time
60%
Form abandonment
1 language
Effective service
Duplicate
Complaints repeated
Friday · 23:40 Reply < 30s
Большая яма на улице Герцля 14, машина повреждается. Уже сообщал две недели назад. Когда исправят?
Сожалею об ущербе. Проверяю историю по адресу Herzl St 14… вижу: жалоба М-44102 от 12 дней назад, статус 'запланировано'. Сегодня объединяю вашу новую жалобу с существующей (ref #M-49281) и помечаю как 'повторное обращение' — это поднимет приоритет. Дорожный отдел получит ваше фото и отметку о повторе. Ожидаемая ремонт: 3 рабочих дня. SMS на каждом этапе. Если повреждение машины — отдельная форма компенсации, помочь подать?
Да, форму компенсации тоже.
Отлично. Открываю форму компенсации (ref #C-1840). Нужны: фото повреждения, оценка от автомастерской, копия удостоверения, ваш банковский счёт для возврата. Можете прислать сейчас или вернуться позже — ссылка работает 7 дней. После подачи: рассмотрение до 21 рабочего дня. Регистрирую вашу жалобу как 'повторно эскалированную' для дорожного отдела.
What your team sees
Request
✅ Pothole · M-49281 (merged + escalated)
Citizen action
Compensation form opened
Department
Roads · 3 business day SLA
Language
Russian — verbatim transcript saved
History
12-day repeat · auto-prioritized
Pushed automatically to your CRM via webhook.
After 4 months
Hold time
<1 min
From 22
Form completion
78%
From 40%
Languages served
90+
From 1
Duplicate tickets
−85%
Auto-dedup
Industry-specific

Built for government & municipalities.

01

Form walk-through

Guides citizens through complex applications with eligibility checks.

02

Language equity

Serves any community in their native language; team gets official-language transcript.

03

Service request logging

Geo-tagged tickets with dedup, photo, and routing to the right department.

04

Status transparency

Citizens get tracking links and proactive updates — trust improves.

05

Vulnerability detection

Elderly, disabled, at-risk language triggers priority routing.

06

FOI-ready audit

Every interaction logged immutably; FOI export ready.

Who it fits

Made for every shape of government & municipalities.

Municipalities

Cities & towns

National agencies

Tax, immigration, social

Regulatory bodies

Citizen-facing

Transit authorities

Service info & alerts

Public schools districts

Parent service

Health authorities

Public health intake

Common questions

  • Yes — native connectors for the tools agencies and municipalities use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Serve every citizen. In their language. Around the clock.

14 days · No credit card · Cancel any time

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