Industry · Hotels & Resorts

A concierge that books rooms direct at 3am.

Direct bookings, room types, amenities, late check-in — answered instantly in the guest's language. Less OTA, more margin.

Hotels & Resorts · AI agent• Online
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The industry problem

What's breaking in hotels & resorts right now.

OTAs eat 18–25%

Booking.com and Expedia close the bookings — and take the margin.

Inquiries at all hours

International guests ask at 3am — you reply 8 hours later. They booked elsewhere.

10 languages, 0 staff

Multilingual front desk is expensive. Most hotels cover 2, lose the rest.

Repeat questions drown staff

Wifi, parking, check-in, breakfast — same 30 questions, 100 times a day.

How it works · 01

What the concierge knows

  • Live room availability and pricing from PMS
  • Every room type, view, bed config and amenity
  • Hotel policies: check-in, cancellation, pets, kids
  • Restaurant menus, spa services, activity bookings
  • Local area: directions, attractions, transport
  • Guest profile and past stays
How it works · 02

What it does for every customer

  • Quotes and books rooms directly — no OTA
  • Upsells suites, breakfast, spa and late check-out
  • Pre-arrival info: check-in details, directions, weather
  • Books restaurant, spa and activities in chat
  • Handles change requests and cancellations
  • Routes complex requests to concierge with full context
A real example

Boutique resort · 84 rooms · sea view

Avg booking
₪1,650
OTA share
62%
Direct share
38%
Languages needed
8
Before the AI agent
62%
Bookings via OTA
6h
Avg inquiry reply
2
Languages covered
₪0
Off-hours direct bookings
Friday · 23:40 Reply < 30s
Hi, do you have sea view rooms for this weekend? We're 2 adults + 1 kid (5).
Yes — 3 sea view options for Sat–Sun. Best fit for a family of 3: Deluxe sea view, king + sofa bed, ₪1,840/night incl. breakfast. 14% cheaper than Booking.com if you book direct. Want me to hold it?
Late check-in around midnight ok?
All good — I'll note it and reception will be ready. Free cancellation until Fri noon. Confirm to lock the price?
What your team sees
Status
✅ Direct booking · ₪3,680
Saved vs OTA
~₪700 in commission
Notes
Late check-in midnight · family of 3
Upsells
Breakfast (2 adults)
Pushed automatically to your CRM via webhook.
After 4 months
Direct bookings
+58%
vs. last year
OTA share
41%
Down from 62%
Inquiry → book
34%
From 12%
Languages served
12
From 2
Industry-specific

Built for hotels & resorts.

01

Live PMS availability

Reads your PMS in real time — never quotes a room you can't deliver.

02

Smart upsells

Reads guest profile and offers the upgrade most likely to land.

03

Native multilingual

90+ languages — Hebrew, English, Russian, French, Chinese, Arabic.

04

Books extras

Restaurant, spa, tours, transfers — booked in chat with confirmation.

05

Cancellation handler

Manages changes, refunds and rebooking per your policy.

06

Direct over OTA

Highlights direct-rate perks at the right moment — saving 18–25%.

Who it fits

Made for every shape of hotels & resorts.

Boutique hotels

20–200 rooms · high-touch

Resorts

All-inclusive & spa

Hotel chains

Multi-property, single voice

Vacation rentals

Apartments & villas

Airport hotels

Late-night, fast booking

Lodges & B&Bs

Small teams, big service

Common questions

  • Yes — native connectors for the tools hotels use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Stop paying OTAs to do your job. Own the guest relationship.

14 days · No credit card · Cancel any time

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