Industry · Jewelry & luxury

A concierge for shoppers who expect attention.

Engagement rings, watches, fine jewelry — answered with the discretion and detail luxury clients expect.

Jewelry & Luxury · AI agent• Online
Typing|
The industry problem

What's breaking in jewelry & luxury right now.

Public chat scares HNW buyers

Six-figure customers won't text questions into a generic widget. They expect discretion.

Bespoke = slow response

Custom pieces require detailed back-and-forth. Email lag kills the moment.

Buyers shop across time zones

A client in Singapore browsing at 3am gets no one. The piece — and the relationship — go elsewhere.

Education is part of selling

Clarity, cut, color, movement, complications — customers need an expert, not a "ping us" button.

How it works · 01

What the concierge knows

  • Every piece: stone specs, metal, certification, provenance
  • Bespoke options, lead times and pricing logic
  • Ring sizing conventions across markets
  • Care, insurance and resizing services
  • Boutique locations, private viewing slots
  • Client history — discreet, opt-in CRM lookup
How it works · 02

What it does for every client

  • Answers detailed product, stone and material questions
  • Suggests pieces matching client profile and budget
  • Books private viewings in any boutique or virtual
  • Coordinates bespoke briefs with the master jeweler
  • Handles sizing, insurance and care questions
  • Hands off seamlessly to the brand's personal advisor
A real example

Independent fine jewelry house

Boutiques
3
Avg. ticket
₪22,000
Bespoke / mo
18
International %
37%
Before the AI agent
18h
Avg. reply on bespoke inquiries
0
After-hours coverage
55%
International bounce
Manual
Every viewing booking
Friday · 23:40 Reply < 30s
Looking at a solitaire around 1ct, F color. What can you propose?
Pleased to help. Three pieces fit closely — each GIA certified: • 1.20ct · F · VS1 · platinum — ₪48,500 · 3-week delivery • 1.05ct · F · VVS2 · platinum — ₪44,200 · in stock • 1.30ct · E · VS1 · platinum — ₪62,000 · in stock Would a private viewing — in boutique or via live video — be helpful, or shall I send full GIA certificates first?
Live video — I'm overseas. Can the master jeweler join?
Of course. Avi (master jeweler) has slots Tue 10:00 and Wed 14:00 Tel Aviv time. May I confirm your timezone and best contact for the calendar invite?
What the personal advisor sees
Status
💎 Private viewing requested · video
Client
International · qualified profile
Interest
Solitaire ~1ct · F · platinum
Budget
₪44–62K range comfortable
Slot
Tue 10:00 IL · master jeweler
Pushed automatically to your CRM via webhook.
After 4 months
After-hours leads
+62%
Captured + booked
Bespoke reply
5 min
From 18 hours
Viewings booked
+44%
Across boutiques
International AOV
+31%
Confidence to buy
Industry-specific

Built for jewelry & luxury.

01

Private viewings

Books in-person or live-video viewings across boutiques and timezones.

02

Certification on demand

Sends GIA / IGI certificates and provenance documents during chat.

03

Bespoke briefs

Captures custom-piece requirements (stone, metal, setting, references) into a structured brief.

04

Discretion-first

Conversations are encrypted, isolated and never used for marketing without consent.

05

Global concierge

English, Hebrew, French, Mandarin, Russian, Arabic — every market.

06

Personal advisor handoff

Seamless transition to your in-house advisor with full conversation context.

Who it fits

Made for every shape of jewelry & luxury.

Fine jewelry houses

Independent ateliers

Watch brands

Complications & limited

Engagement specialists

Bespoke ring services

Couture & haute

Made-to-measure luxury

Luxury multibrand

Concept stores

Cross-border ateliers

International clientele

Common questions

  • Disclosed if asked, branded as your concierge otherwise. Many luxury houses present it as their digital atelier.

Ready when you are

Luxury clients don't wait. Greet them like a maître d'.

Concierge demo · 14 days · No credit card

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