Industry · Logistics & Shipping

A shipping coordinator that quotes, tracks and resolves — instantly.

Freight, courier and 3PL operators: quotes, pickup booking, status tracking and claim intake — at fleet scale.

Logistics & Shipping · AI agent• Online
Typing|
The industry problem

What's breaking in logistics & shipping right now.

Quote calls overload dispatch

Dispatch is mission-critical; quoting calls pull them off the radio.

'Where's my package?' eats CS

Top question in support; tracking pages don't satisfy; calls explode.

Damage claims escalate hard

Manual claim intake invites disputes; chargebacks and reviews follow.

International shipments confusing

Customs, duties, prohibited items — customers don't know; shipments stuck.

How it works · 01

What the shipping coordinator knows

  • Service catalog: lanes, modes, speeds, pricing
  • Live fleet position and capacity
  • Tracking events and exception codes
  • Customs rules, prohibited items, duties calculation
  • Claim policy and required documentation
  • Pickup zones, cutoffs, holiday calendar
How it works · 02

What it does for every customer

  • Quotes shipments with dimensions and service options
  • Books pickups and dispatches to nearest unit
  • Gives real-time status with proactive exception alerts
  • Intakes damage/loss claims with photo evidence
  • Helps with customs and documentation
  • Routes complex/high-value to ops leads
A real example

Regional courier · 480 vehicles · 80K parcels/day

Quote calls/day
1,800
Tracking inquiries/day
12K
Claim cycle
11 days
Dispatch interruptions
Constant
Before the AI agent
Constant
Dispatch interruptions
12K/day
Tracking inquiries
11 days
Claim cycle
Slow
International support
Friday · 23:40 Reply < 30s
Need a pickup TLV office to Haifa branch today. About 0.5m³, 12kg, fragile ceramics. ASAP.
Got it — same-day TLV→Haifa, 0.5m³ / 12kg / fragile. Service options: 1) Standard same-day ₪240, pickup window 90 min, delivery by 19:00 today. 2) Express ₪380, pickup 45 min, delivery by 17:00. Both include ₪500 insurance cover; fragile handling + 'this way up' label included. Signature on delivery? Photo proof? Standard or Express?
Standard. Sig + photo yes.
Booked — ref #SHP-7821. Pickup window 14:30–15:30 (driver: Yossi, van TLV-243). You'll get an SMS when he's 10 min out. Tracking link sent. Insurance ₪500 active. Charged ₪240 to account. If anything changes (pickup window slips or weather affects route), I'll proactively message you. Anything else?
What your team sees
Shipment
✅ SHP-7821 booked
Service
Same-day standard · fragile · ₪240
Pickup
14:30–15:30 · Yossi · TLV-243
Customer
Account user · low risk
Proactive
Will message on exceptions
Pushed automatically to your CRM via webhook.
After 4 months
Quote turnaround
<30s
From minutes
Tracking call deflection
82%
Proactive updates
Claim cycle
3 days
From 11
Dispatch interruptions
−80%
Self-serve
Industry-specific

Built for logistics & shipping.

01

Instant quoting

Lane, mode, dims → price + service options in seconds.

02

Proactive tracking

Pushes exceptions before customer asks; deflects 80% of WISMO.

03

Photo claim intake

Damage photos, AWB, value docs — claim opened in chat.

04

Customs intelligence

Prohibited items, duties, HS codes — explained simply.

05

Exception management

Weather, traffic, address issues — proactively communicated.

06

Dispatch protection

Pulls quoting and tracking off radio; ops stays focused on fleet.

Who it fits

Made for every shape of logistics & shipping.

Couriers

Local & national

E-com fulfillment 3PL

Pick, pack, ship

Freight forwarders

Ocean & air

Express carriers

Time-definite

Warehousing

Inventory access

Cross-border ops

Customs-heavy lanes

Common questions

  • Yes — native connectors for the tools logistics companies use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Quote in seconds. Track without the call.

14 days · No credit card · Cancel any time

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