Industry · Pension & Provident Funds

An advisor that explains pensions in plain language.

Members get answers on balances, contributions, withdrawals and projections — without waiting weeks for a callback.

Pension & Provident Funds · AI agent• Online
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The industry problem

What's breaking in pension & provident funds right now.

Members don't understand statements

Pension language is opaque; calls flood the member center every quarter.

Long wait for callback

Member calls; gets 'we'll call back in 5 days'; meanwhile makes a bad decision.

Projection tools are clunky

Self-serve calculators confuse — members don't trust the numbers.

Compliance risk on advice

Untrained call-center reps say things that border on advice — regulatory risk.

How it works · 01

What the advisor knows

  • Each member's accounts, contributions, balances, track
  • Investment tracks and historical returns
  • Withdrawal, transfer and consolidation rules
  • Tax implications by age, status and event
  • Employer matching, contribution limits, regulations
  • Compliance boundary: education vs. licensed advice
How it works · 02

What it does for every customer

  • Explains statements and trends in plain language
  • Runs retirement projections with multiple scenarios
  • Handles track changes, withdrawals, consolidations
  • Books call with licensed advisor for advice topics
  • Sends compliant disclosures and audit trail
  • Nudges members at key life events (marriage, kids, job change)
A real example

Pension fund · 240K members · ₪40B AUM

Member calls/mo
85K
Avg wait
9 min
Callback SLA
5 days
Self-serve usage
12%
Before the AI agent
9 min
Avg phone wait
5 days
Callback SLA
12%
Self-serve usage
Risk
Untrained agents giving 'advice'
Friday · 23:40 Reply < 30s
I'm 47, switched jobs, what should I do with my old fund? Combine?
Good question — I can show you the math (this is education, not personal advice — for advice we'll book you with our licensed advisor free of charge). Combining (mishichat tvuot): saves a management fee (~0.3%/yr), simplifies tracking. Drawback: locks track choice. Your old fund: bond-heavy 60/40, fee 0.84%. Your new: stock 80/20, fee 0.52%. Side-by-side projection at 67: ₪9.4K/mo (current) vs ₪10.8K/mo (combined into new track). Want me to book a 20-min call with advisor Ronit to walk through it?
Yes please. Any tax issues?
Combining same-status funds (pension→pension) is tax-neutral — no event triggered. Booking Ronit for Tue 11:00, free 20 min, fully licensed for personal advice. Sending you a one-pager summarizing today's chat so you arrive prepared.
What your team sees
Member
✅ Educated · scenario explored
Booking
Ronit (licensed advisor) · Tue 11:00
Compliance
Education only · disclosure sent · audit ✓
Pre-call brief
Summary one-pager sent
Sentiment
Confident · understands choice
Pushed automatically to your CRM via webhook.
After 4 months
Self-serve resolution
74%
From 12%
Phone wait
<1 min
From 9
Member NPS
+24
Trust lift
Compliance flags
0
Hard boundary
Industry-specific

Built for pension & provident funds.

01

Plain-language projections

Retirement scenarios with multiple inputs — clear visuals, member-friendly.

02

Statement explainer

Walks through each line of a statement; defines terms; shows year-over-year.

03

Member self-serve actions

Track changes, beneficiary updates, contribution rate edits — verified in chat.

04

Advisor booking

Books licensed advisor calls for anything that crosses the advice boundary.

05

Compliance hard-stops

Cannot give personal advice — boundary baked in, audit log every interaction.

06

Life-event nudges

Reminds members at marriage, divorce, child, job-change, retirement age.

Who it fits

Made for every shape of pension & provident funds.

Pension funds

Mandatory & voluntary

Provident funds

Education & investments

Severance funds

Compensation pots

Employer plans

Workplace pensions

Insurance-based pensions

Hybrid products

Cross-border funds

Olim, ex-pats

Common questions

  • Yes — native connectors for the tools pension funds use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Pensions in plain language. Members in control.

14 days · No credit card · Cancel any time

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