Industry · Pharmacies

A pharmacy assistant that handles refills, OTC and questions safely.

Independent and chain pharmacies: refill orders, OTC guidance, insurance — without tying up your pharmacists.

Pharmacies · AI agent• Online
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The industry problem

What's breaking in pharmacies right now.

Refill phones never stop

Patients call to refill; pharmacist can't dispense and answer phone at once.

OTC advice without limits

Counter staff give meds advice they shouldn't; risk and inconsistency.

Insurance questions kill flow

'Why was this charge?' takes 10 min per patient; queue builds.

Delivery logistics manual

Phone, paper, lost orders — chronic patients give up.

How it works · 01

What the pharmacy assistant knows

  • Patient meds and refill schedules (with consent)
  • Insurance plans, copays, prior-auth rules
  • OTC catalog, indications, interactions with Rx
  • Pharmacist on-duty and availability
  • Delivery zones and slots
  • Strict scope: dispense + education, never diagnose
How it works · 02

What it does for every customer

  • Confirms refills and schedules pickup or delivery
  • Answers OTC questions with safety guardrails
  • Explains insurance, copays and savings
  • Books pharmacist consults for complex questions
  • Sends adherence reminders with consent
  • Routes urgent or clinical questions to a pharmacist immediately
A real example

Community pharmacy chain · 35 branches

Refill calls/day
1,800
Avg call time
4 min
OTC questions/day
900
Adherence drop-off
26%
Before the AI agent
4 min
Per refill call
900/day
OTC questions
26%
Adherence drop-off
Manual
Delivery routing
Friday · 23:40 Reply < 30s
Need to refill my cholesterol meds and my mom's blood pressure ones. Also — can I take ibuprofen with the blood thinner she takes (eliquis)?
Refills first: yours is Atorvastatin 20mg ×30 (last filled 28 days ago — eligible, ₪0 copay). Your mom's is Amlodipine 5mg ×30 (eligible, ₪12 copay). Both ready for pickup tomorrow 16:00 at Allenby branch, or free delivery to your address. About ibuprofen + Eliquis: that's a clinical interaction question that should go to a pharmacist — Eliquis is a blood thinner and NSAIDs like ibuprofen can increase bleeding risk. Connecting you to pharmacist Maya now (she's on duty, 2-min wait), or want me to book a free consult call?
Connect me to Maya now. And do delivery.
Connecting to Maya now. Both refills set for delivery tomorrow afternoon (2-hour window 14–16). Address confirmed. SMS when out for delivery. Total ₪12 charged to card on file. Maya joining the chat — bye.
What your team sees
Refills
✅ 2 meds · delivery booked
Clinical Q
Escalated to pharmacist Maya
Risk
Ibuprofen + Eliquis interaction flagged
Patient
On chronic care · adherence good
Notes
Asking re mom's meds · caregiver context
Pushed automatically to your CRM via webhook.
After 4 months
Refill self-serve
82%
From 0%
Pharmacist phone-time
−65%
Reclaimed
Adherence
+ 18%
Auto reminders
Delivery uptake
+ 3x
Easy in chat
Industry-specific

Built for pharmacies.

01

Refill self-serve

Patient-friendly refill flow with eligibility and copay check.

02

Delivery scheduling

Zone-aware slots; SMS tracking; safe-drop instructions.

03

Clinical escalation

Interaction or symptom questions go straight to a pharmacist.

04

Insurance explainer

Copays, prior auth, generic alternatives — clearly explained.

05

Adherence nudges

Refill due, dose missed (with consent), and chronic-care check-ins.

06

Scope guardrails

Never diagnoses, never replaces pharmacist — hard limits enforced.

Who it fits

Made for every shape of pharmacies.

Community pharmacies

Independent & chain

Hospital pharmacy outpatient

Discharge meds

Mail-order pharmacy

Subscription model

Specialty pharmacy

Chronic + biologics

Compounding pharmacies

Custom prep

Digital pharmacy

App-first dispensers

Common questions

  • Yes — native connectors for the tools pharmacies use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Refills handled. Pharmacists freed for real care.

14 days · No credit card · Cancel any time

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