Industry · Repair & Maintenance

A dispatcher that triages every emergency call.

Plumbers, HVAC, electricians: triage urgency, quote ballpark, dispatch the right tech with the right parts.

Repair & Maintenance · AI agent• Online
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The industry problem

What's breaking in repair & maintenance right now.

Emergency calls at 2am

On-call tech wakes for every call — half are not actual emergencies.

Wrong parts on the van

Tech arrives, doesn't have the part, drives to supplier — billable hour wasted.

Phone tag on quotes

Customer wants a ballpark; phone tag for 2 days; they call another company.

Review requests forgotten

Great job done — and the review request never went out. Local SEO suffers.

How it works · 01

What the dispatcher knows

  • Each tech's specialty, certifications and van inventory
  • Service area, drive times and call-out fees
  • Common diagnoses and ballpark price ranges
  • Emergency vs routine triage rules
  • Customer history, equipment models and warranty status
  • Supplier pricing and parts availability
How it works · 02

What it does for every customer

  • Triages urgency — true emergency vs morning visit
  • Sends ballpark quote ranges before dispatch
  • Assigns right tech with right parts pre-loaded
  • Sends live ETA + tech photo + bio
  • Charges deposit or card-on-file for emergency call-outs
  • Auto-requests review + before/after photos
A real example

Plumbing & HVAC · 12 techs · 24/7 service

Calls/day
85
Emergency share
30%
Wrong-part trips
18%
5-star reviews
↗ slow
Before the AI agent
30%
Emergency calls · half false
18%
Wrong-part trips
12 min
Per intake call
₪0
Of after-hours quotes
Friday · 23:40 Reply < 30s
Water leaking from under the kitchen sink, getting worse fast. Tonight?!
OK — sounds like a supply line or drain join. Quick triage: is the shut-off valve under the sink working when you turn it off? If yes, the leak should stop and we can come in the morning at ~₪320. If not, this is emergency and we'll dispatch tonight (~₪580 call-out + parts).
Shut-off works, leak stopped. Morning is fine.
Smart move. Tom (senior plumber, supply-line specialist) at 08:30. He'll bring SharkBite fittings, flex hoses and shut-offs. Confirmed via WhatsApp, you'll get his ETA and photo 30 min before arrival.
What your team sees
Job
✅ Tue 08:30 · Tom · supply-line leak
Triage
Non-emergency · shut-off working
Parts pre-loaded
SharkBite · flex hose · shut-off valve
Quote
₪320 call-out + parts (estimate)
Saved
Emergency dispatch cost · ₪260
Pushed automatically to your CRM via webhook.
After 4 months
True-emergency accuracy
94%
From 50%
Wrong-part trips
4%
Down from 18%
After-hours bookings
+42%
Captured
5-star reviews
+3.1x
Auto-asked
Industry-specific

Built for repair & maintenance.

01

Emergency triage

Walks customers through safety steps; downgrades non-emergencies to morning visits.

02

Smart dispatch

Matches tech + van inventory + drive time — no wrong-parts trips.

03

Live ETA

Customer sees tech name, photo and live ETA in chat.

04

Card-on-file

Captures payment method up-front for emergency call-outs — reduces no-pays.

05

Review automation

After-job WhatsApp review request — boosts Google rating fast.

06

Warranty tracker

Knows what's under warranty and surfaces it — no awkward calls about prior work.

Who it fits

Made for every shape of repair & maintenance.

Plumbers

Emergency & service

HVAC

AC, heating, ventilation

Electricians

Residential & commercial

Appliance repair

White goods specialists

Handyman

Multi-trade fixes

Property maintenance

Recurring contracts

Common questions

  • Yes — native connectors for the tools trades use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Triage the panic. Dispatch with the right parts.

14 days · No credit card · Cancel any time

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