Industry · Utilities

A service rep that handles outages, bills and moves — at storm scale.

Electricity, water and gas providers: outage triage, billing questions, move-in/out — without phone queues collapsing.

Utilities · AI agent• Online
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The industry problem

What's breaking in utilities right now.

Storms collapse the call center

10x normal call volume in 1 hour — hold times hit 90 min, NPS tanks.

Bill questions never end

'Why is my bill high?' is the #1 query and eats 40% of agent time.

Move-in/out is paperwork hell

Customers forget to switch service; manual intake is slow and error-prone.

Meter reads stuck in 2005

Customers can't self-submit reads or check usage without calling.

How it works · 01

What the service rep knows

  • Outage map and crew dispatch status
  • Tariff plans, rates, time-of-use logic
  • Each customer's account, usage, balance, plan
  • Move procedures and required documents
  • Medical-priority and vulnerable customer registry
  • Regulator rules and required disclosures
How it works · 02

What it does for every customer

  • Reports outages and gives ETA with auto-updates
  • Explains bills line-by-line with usage breakdown
  • Handles move-in / move-out / transfer in chat
  • Switches tariff plans with eligibility checks
  • Sets up payment plans for arrears
  • Escalates safety issues (gas smell, downed line) immediately
A real example

Regional utility · 1.8M meters · 3 fuels

Calls/day
24K
Storm spike
10x
Bill queries
40%
Move SLA
5 days
Before the AI agent
90 min
Storm-day hold
40%
Calls about bills
5 days
Move-in SLA
Manual
Meter reads
Friday · 23:40 Reply < 30s
Power's out at 14 Herzl St. Wife is on oxygen — how long?
Sorry — flagging this as medical-priority right now (escalated). 312 homes affected, crew already onsite, ETA 47 min. I've registered your medical device on your account so future outages auto-prioritize you. Sending SMS updates every 15 min until restored. If she needs immediate backup power, Magen David Adom can deliver a battery unit — want me to request one?
Yes please. And confirm the address.
Confirmed: 14 Herzl St, Apt 3. MDA dispatched, ETA 22 min. Account note added — medical equipment on premises. If power isn't back by 23:30 you'll get an automatic bill credit per regulator rules. Stay safe — I'll be here.
What your team sees
Case
✅ Medical-priority outage
Action
Crew + MDA dispatched
Account flag
Permanent medical priority set
Followup
SMS every 15 min
Compliance
Bill credit logic armed
Pushed automatically to your CRM via webhook.
After 4 months
Storm-day hold
<2 min
From 90
Bill-call deflection
76%
Self-serve
Move-in SLA
Minutes
From days
Safety escalation time
<30s
Always
Industry-specific

Built for utilities.

01

Outage map awareness

Knows your address, the affected cluster, ETA and root cause in real time.

02

Bill explainer

Walks every charge, usage trend, and tariff impact — clearer than the PDF.

03

Move flow in chat

Move-in, move-out, transfer of service — ID upload, deposit, done.

04

Medical priority

Captures vulnerable customers and prioritizes them in outage events.

05

Safety hard-stops

Gas smell, downed line, water main — instant human + emergency escalation.

06

Self-serve meter reads

Customers submit reads with photo verification; usage analysis baked in.

Who it fits

Made for every shape of utilities.

Electricity

Grid & retail

Water

Municipal & private

Gas

Pipeline & LPG

Telecom utilities

Fiber & broadband

Waste & recycling

Pickup & billing

District heating

Urban networks

Common questions

  • Yes — native connectors for the tools utilities use (CRM, scheduler, billing, catalog). Custom APIs via webhooks.

Ready when you are

Storms test you. This rep doesn't break.

14 days · No credit card · Cancel any time

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