Use case · Financial guidance

Basic financial guidance — always available.

Account info, transaction help, budgeting tips, product education. Regulated, compliant, and honest about when a human is needed.

UserWhy was my account charged $24?
Pier Bank
Account assistant
Online
Found it
Foreign Tx Fee · Sept 3
$24.50explained
The problem

Why it isn't working right now.

16 min
avg hold time

Customers wait on hold for questions that take 10 seconds to answer.

—
uneven service quality

Different reps, different answers. Customers learn to escalate.

regulated
compliance overhead

Most chatbots dodge financial questions entirely. Compliance fear kills usefulness.

How it works

Four steps. No engineering.

1–2 weeks
01

Connect core systems

Authenticated access to account, transactions, fee schedules — never card data.

1 week
02

Encode compliance

What's permitted, what requires a licensed human, what's logged.

Live
03

Open the chat

Web, mobile app, in-product — same secure assistant.

Daily
04

Track deflection + compliance

Auto-resolved %, escalations, audit completeness — visible.

Example

Fee question, answered honestly

Customer asks about a mystery charge. Assistant identifies it, explains it, and offers a reversal where eligible.

Live conversation

Fee question, answered honestly

Customer asks about a mystery charge. Assistant identifies it, explains it, and offers a reversal where eligible.

Avg response 1.0s
Why was my account charged $24.50 on Sept 3?
That's a Foreign Transaction Fee from your Sept 3 charge at Café Cento (Lisbon) — 3% of the $815 USD-equivalent purchase.
Can it be waived?
Your account doesn't carry FX fees on premier plan. I can reverse this one-time. Want me to do it now?
Yes please.
Done — $24.50 reversed, posts in 1 business day. Reference R-19271.
Results
Avg handle time
−74%
16 min → <2 min
Auto-resolved
82%
no human
Compliance audits
100%
full trail
CSAT
4.6 / 5
AI-handled flows
What's inside

Built to do the work.

Secure auth

Step-up auth for sensitive operations. Never card numbers, never PINs.

Compliance rails

Hard-coded boundaries on advice vs. information.

Audit trail

Every conversation logged for regulator review.

Self-serve actions

Fee reversals, card replacements, statement requests — within rules you set.

Smart escalation

Licensed humans engaged for advice; assistant handles information.

Quality + compliance analytics

Per-intent resolution, compliance flags, audit completeness.

Common questions

  • No — it answers questions about products and rules; advice routes to licensed humans.

Ready when you are

Answer the easy ones — route the hard ones.

14 days · No credit card · Live in 10 minutes

מוכנים כשתהיו מוכנים

תנו לאתר שלכם עובד שלא ישן לעולם.

קביעת דמו