Use case · Knowledge base

Replace static search — with a real brain.

Search bars return links. The assistant returns answers — and cites the source so users can verify.

UserHow do I rotate API keys?
Atlas Docs
KB assistant
Online
Step-by-step
Rotate keys · 3 steps
—cited
The problem

Why it isn't working right now.

46%
of searches return nothing useful

Keyword search dies on synonyms and intent. Most KBs have a discoverability problem, not a content problem.

6 min
avg time to find an answer

Tab-juggling, ctrl-F, scrolling. Users escalate before they find what's right there.

—
low article ROI

Most articles are written but rarely opened. The right article exists; nobody finds it.

How it works

Four steps. No engineering.

1 day
01

Index your KB

Help center, internal wiki, docs, PDFs — all indexed with Contextual Retrieval.

1 day
02

Calibrate tone + boundaries

Where the assistant answers vs. cites vs. escalates.

Live
03

Open the search

In-app search, help center, Slack, Teams — same brain everywhere.

Weekly
04

Surface gaps

Top unanswered questions become the next batch of content updates.

Example

Three searches, one good answer

Different users phrase the same question differently. The assistant understands all of them.

Live conversation

Three searches, one good answer

Different users phrase the same question differently. The assistant understands all of them.

Avg response 1.1s
How do I change my API key?
Rotate API keys via Settings → API → Rotate. Old keys stay valid 24 hours for graceful cutover. Source: Docs/API/rotation.
Why is my key not working anymore?
Most common: key was rotated > 24h ago. Settings → API shows the active key. Or, it was revoked by an admin — check Audit Log.
Where do I see who has admin access?
Settings → Team → Roles. Only admins can rotate keys or change roles.
Results
Search success
92%
vs. 54% keyword
Time-to-answer
1.1s
vs. 6 min
Article opens
+3.4×
right link surfaced
Tickets / search
−47%
deflection upstream
What's inside

Built to do the work.

Contextual Retrieval

Embeds every chunk with full-document context — sharper accuracy, fewer hallucinations.

Source citations

Every answer links the source — verifiability without forcing users to click.

Gap detection

Unanswered questions surface automatically — feeds the content roadmap.

Multilingual

Answers in any language, from a single-language KB.

Access-aware

Respects per-user content permissions.

Search analytics

Top queries, deflection %, content gaps.

Common questions

  • Grounded in your KB with citations. If it doesn't know, it says so.

Ready when you are

Stop returning links — return answers.

14 days · No credit card · Live in 10 minutes

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