Use case · Order status

Where's my order? Answered in 2 seconds.

Authenticated, live tracking inside the chat — no portal logins, no ticket numbers, no “please wait 24 hours.”

UserWhere's my order #48211?
Halo Goods
Order assistant
Online
Found it
In transit · UPS
ETA Wedtrack
The problem

Why it isn't working right now.

30–50%
of tickets are WISMO

“Where is my order?” is the single most expensive ticket in e-commerce support.

8h
avg WISMO turnaround

By the time you reply, the order has often arrived — or the customer has complained twice.

23%
of WISMO becomes a refund

Long waits + no info = trust erosion. Refund requests follow.

How it works

Four steps. No engineering.

1 day
01

Connect your store + carriers

Shopify, WooCommerce + UPS, FedEx, USPS, DHL — read live tracking and order status.

Same day
02

Authenticate safely

Email + order # or magic link. Never expose data without verifying the customer.

Live
03

Open WISMO flow

Widget + email + WhatsApp. Same answer, every channel.

Weekly
04

Watch WISMO collapse

Per-carrier delay rates, deflection %, refund-triggered rates.

Example

WISMO, handled in one turn

Customer asks where their order is. Assistant authenticates, looks it up, explains a delay, and offers a remedy.

Live conversation

WISMO, handled in one turn

Customer asks where their order is. Assistant authenticates, looks it up, explains a delay, and offers a remedy.

Avg response 1.0s
Hi — where's order #48211?
I can pull that up. What's the email on the order?
maya.k@gmail.com
Got it. Order #48211 shipped Monday via UPS, currently delayed 1 day in Cleveland due to weather. New ETA: Wednesday.
Can I get a partial refund for the delay?
Yes — delays over 24h auto-qualify. $9.99 shipping credited back to your card, 3–5 business days. Reference R-48211.
Results
WISMO deflection
97%
instant resolution
Tickets / order
−61%
post-launch
Refund requests
−38%
fewer trust erosion events
Channels
5
from one source of truth
What's inside

Built to do the work.

Live carrier integration

UPS, FedEx, USPS, DHL — live tracking events surfaced in the chat.

Authenticated lookups

Email + order number or magic link verification — no data leaks.

Proactive notifications

On delay or exception, the assistant reaches out before the customer does.

Auto-remedy

Rule-based shipping refunds for qualifying delays — no human routing needed.

Multilingual

Same answer in any language, no translation jobs.

Carrier scoreboard

See which carriers cause the most issues — and renegotiate.

Common questions

  • UPS, FedEx, USPS, DHL, EasyPost out of the box. Custom carriers via webhook.

Ready when you are

Kill WISMO tickets — permanently.

14 days · No credit card · Live in 10 minutes

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