Use case · Payment help

Payment problems — fixed in the chat.

Card declines, failed payments, invoice questions, refund status — handled in chat, securely, without an inbox round-trip.

UserMy card got declined.
Pay Helper
Payment fixer
Online
Quick fix
Update payment method
—secure
The problem

Why it isn't working right now.

12%
of payments fail involuntarily

Card expirations, address mismatches, AVS failures. Most are recoverable — if handled fast.

—
manual recovery doesn't scale

Email-based retry is slow and easy to ignore. Most fail attempts churn quietly.

—
invoice queries clog support

Half of finance-related tickets are simple invoice questions.

How it works

Four steps. No engineering.

1 day
01

Connect billing

Stripe, Recharge, Chargebee, custom — secure access via tokens.

1 day
02

Encode recovery logic

Card-update flow, retry windows, escalation rules.

Live
03

Open payment chat

Account portal, email, dunning sequences — all route to chat fix.

Weekly
04

Track recovery rate

Recovered, escalated, lost — visible per cohort.

Example

A failed payment, recovered in chat

Subscriber's card fails. Assistant explains, prompts a secure card update, and retries.

Live conversation

A failed payment, recovered in chat

Subscriber's card fails. Assistant explains, prompts a secure card update, and retries.

Avg response 1.0s
Hi — your March payment was declined (issuer declined, likely an expired card). Want to update your card now?
Yes — how do I do that?
Tap the secure link below; I'll never see your card data. Once updated, we'll retry the charge automatically.
Updated.
Got it. Charge succeeded. Subscription back active. Receipt emailed.
Results
Recovery rate
67%
involuntary churn
Time to recovery
<5 min
vs. days
Invoice tickets
−54%
self-serve
Support cost / payment
−72%
automated
What's inside

Built to do the work.

Secure card updates

Tokenized — we never see or store card data.

Auto-retry

Smart retry windows after recovery actions.

Invoice explainer

Plain-language explanations of charges, taxes, line-items.

Failure-reason aware

Different remedies for different decline reasons.

Smart escalation

Complex billing routes to a human with full context.

Recovery analytics

Per-reason recovery rates inform retention strategy.

Common questions

  • Yes — card data tokenized; never stored or processed by us.

Ready when you are

Fix payments fast — save the relationship.

14 days · No credit card · Live in 10 minutes

מוכנים כשתהיו מוכנים

תנו לאתר שלכם עובד שלא ישן לעולם.

קביעת דמו