Reach out at the right moment with the right offer, in chat — based on real signals, not the calendar.
Most lists are 60% asleep. The “open rate” you see is on the 40% still active.
Mass re-engagement campaigns mostly hurt deliverability. Personalized ones convert.
“Are you still there?” emails wake the customer up — to leave.
Last activity, last purchase, last view — combined into real dormancy signals.
Which dormancy patterns deserve which message — encoded clearly.
Trigger by signal, not calendar. Personalized to the customer, not the cohort.
Re-engagement revenue per cohort, per signal type.
A customer hasn't ordered in 90 days. Assistant reaches out with a matched recommendation, not a generic offer.
Live conversation
A customer hasn't ordered in 90 days. Assistant reaches out with a matched recommendation, not a generic offer.
Last view, last order, last reply — combined into a real dormancy score.
Each message references actual history — never a generic “we miss you.”
Discounts gated by value tier or churn risk — no waste.
Chat, email, WhatsApp — same flow, same context, channel-of-choice.
Per-customer caps prevent wake-up fatigue.
See revenue rescued per cohort, signal and offer.
The opposite — targeted re-engagement improves it by pruning unresponsive contacts.
Ready when you are
14 days · No credit card · Live in 10 minutes