Self-serve returns inside the chat — eligibility, labels, refunds, exchanges. Faster for customers, cheaper for you, fewer disputes.
Email → ticket → label → wait. Every step is a customer drifting toward a chargeback.
A bad return experience costs more than a refund — it costs a customer.
Returns are not going away. Making them painless turns them into a retention tool.
Order data, refund rails, label generation — all wired into the chat.
Windows, exclusions, restocking fees, exchange options — all expressed as rules.
Customers initiate in chat. Eligibility check, label, refund — all automated.
Per-SKU return rates, repeat returners, abuse signals — all visible.
Customer initiates a return. Assistant checks eligibility, offers exchange first, then emails a prepaid label.
Live conversation
Customer initiates a return. Assistant checks eligibility, offers exchange first, then emails a prepaid label.
Offers a size swap or alternative before defaulting to refund.
USPS, UPS, DHL — generated inline based on customer location.
Refunds trigger on label scan or delivery — no manual queue.
Repeat returners, wardrobers, label-no-ship — flagged automatically.
Every return tagged with structured reason data — fixes product, not policy.
Per-SKU, per-cohort, per-reason — instant visibility.
We support multi-country label flows and customs paperwork generation.
Ready when you are
14 days · No credit card · Live in 10 minutes