Use case · Subscription management

A concierge for every subscriber.

Pause, skip, swap, upgrade — handled in chat. Fewer cancellations, more lifetime value, zero support tickets.

UserCancel my next shipment.
Roast Republic
Subscription concierge
Online
Before you do — try these?
Skip next box · or swap blend
$0saves $24
The problem

Why it isn't working right now.

32%
cancel by month 3

Most subscriptions die from one bad month — not a real decision to leave.

“Cancel” > “Help”
the cancel button wins

When help requires an email, the cancel button is always faster.

$1.2K
avg LTV lost per churn

Every cancel-no-save is a year of revenue gone — for a problem that took 30 seconds to fix.

How it works

Four steps. No engineering.

1 day
01

Connect your billing

Recharge, Stripe Billing, Chargebee, or custom — read and write to subscriptions safely.

Same day
02

Load your save logic

Pause, skip, swap, downgrade — and the conditions under which each is offered.

Live
03

Open the concierge

From any page or email. Subscribers self-serve in chat instead of canceling cold.

Weekly
04

Watch saves climb

Cancellation, pause and swap rates per cohort. Iterate on copy and offers.

Example

From “cancel” to “skip just this one”

A subscriber is about to cancel. The assistant offers the option that fits — and saves the relationship.

Live conversation

From “cancel” to “skip just this one”

A subscriber is about to cancel. The assistant offers the option that fits — and saves the relationship.

Avg response 1.0s
I want to cancel my next coffee shipment.
Got it — before we cancel, is it timing, taste, or budget? Want to skip just this one instead?
Timing — I've got two bags unopened.
Easy. Skipping your next shipment. Next box ships March 14 instead. Want to swap to a lighter roast while we're here?
Yes — try the Ethiopia next time.
Done. You'll get the Ethiopia single-origin next.
Results
Cancel-to-save
41%
of cancel intents saved
Pause adoption
3.4×
vs. hidden pause button
LTV
+$280
per saved subscriber
Support load
−63%
subscription tickets
What's inside

Built to do the work.

Pause & skip

Subscribers can pause, skip, or shift their cadence — without an email.

Swap products

Switch flavor, size or tier — the catalog is live in the chat.

Upgrade prompts

Detects high-engagement subscribers and offers natural upgrades.

Failed-payment recovery

Updates payment methods in-chat without bouncing them to a portal.

Reason-coded saves

Every save is tagged with the real reason — feeds your retention strategy.

Churn analytics

Cohort churn, save rates, and the most common churn triggers.

Common questions

  • Never. Every change requires explicit confirmation from the subscriber.

Ready when you are

Save more relationships, cancel less revenue.

14 days · No credit card · Live in 10 minutes

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