Use case · Upsell & cross-sell

Lift AOV — without the spam.

The right add-on at the right second, suggested in conversation. No popups, no “you might also like” fatigue.

UserAdding the Distance Pro — anything I'm missing?
Trailhead
Bundle assistant
Online
Bought together · Save $14
Distance Pro + Grip Socks + Insoles
$137bundle
The problem

Why it isn't working right now.

$30B
lost to bad upsells

Aggressive popups train shoppers to ignore everything — including the offers they'd buy.

76%
skip “you might also like”

Static widgets pick by algorithm, not by context. The result feels random.

−9%
conversion hit from popups

Aggressive cross-sells lift AOV but cost more in lost orders than they gain.

How it works

Four steps. No engineering.

5 min
01

Connect cart + catalog

We see what's in the cart, what's been viewed, and what pairs well.

30 min
02

Define bundle logic

Pin true accessories, exclude clearance, set savings thresholds.

Live
03

Suggest in chat

Offers surface mid-conversation, when the shopper is committing — not earlier.

Weekly
04

Refine continuously

AOV lift per bundle, per persona, per channel — visible in the dashboard.

Example

A bundle that actually fits

Shopper adds a running shoe. The assistant suggests two accessories most runners with this shoe also bought.

Live conversation

A bundle that actually fits

Shopper adds a running shoe. The assistant suggests two accessories most runners with this shoe also bought.

Avg response 1.1s
Adding the Distance Pro size 10. Anything I'm missing?
Most runners who bought the Distance Pro added these two — saves $14 vs. buying separately.
Grip Socks (3-pack)
$184.9
Reduces blistering on long runs.
Performance Insoles
$244.9
Pairs with the Distance Pro arch profile.
Add the socks.
Done. Bundle now $127 — free shipping unlocked.
Results
AOV
+23%
across attached carts
Bundle take-rate
31%
vs. 6% on static widgets
Return rate
−14%
better-fitting accessories
Margin per order
+11%
higher-margin add-ons
What's inside

Built to do the work.

Cart-aware suggestions

Offers depend on what's actually in the cart — and what fits with it.

Frequently-bought-together

Real co-purchase data, not “same category” shortcuts.

Threshold rewards

Free shipping, gift-with-purchase — unlocked by real attach behavior.

Bundle builder

Configure bundles with rules, savings, and stock-aware fallbacks.

Margin guardrails

Never undercut your floor. The assistant only suggests bundles within bounds.

Per-bundle analytics

See which combinations win, and which to retire.

Common questions

  • No — suggestions appear in the chat the shopper opened, at the moment they're committing.

Ready when you are

The right add-on at exactly the right second.

14 days · No credit card · Live in 10 minutes

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