Use case · Waitlist

Waitlists that fill themselves.

When a slot opens, the right customer is offered it — within seconds, on the channel they prefer.

UserSlot opened: Thu 3pm with Dr. Lee.
Waitlist Pro
Slot router
Online
Offered to: Mara
Accepted in 47s
—filled
The problem

Why it isn't working right now.

62%
of cancellations go unfilled

Without proactive offer logic, an opened slot is a lost slot.

—
calling the waitlist by hand

Front-desk teams can't keep up with rapid cancels and reschedules.

minutes matter
to fill premium slots

Slots cancelled inside 24h are nearly impossible to fill manually.

How it works

Four steps. No engineering.

1 day
01

Connect bookings

Cancels and reschedules fire waitlist offers automatically.

1 day
02

Set offer rules

Priority order, channel preference, response window, escalation logic.

Live
03

Auto-offer in real time

Slot opens → top-of-list customer is offered → next in line if no response.

Weekly
04

Track fill rate

Per-service fill rate, avg time to fill, lost slots — visible.

Example

Cancelled at 2pm, filled by 2:01pm

A patient cancels last-minute. Assistant offers it to the top of the waitlist immediately.

Live conversation

Cancelled at 2pm, filled by 2:01pm

A patient cancels last-minute. Assistant offers it to the top of the waitlist immediately.

Avg offer 5s
(Cancellation: Thu 3pm with Dr. Lee)
Offering to Mara (top of waitlist) via SMS: "Hi Mara — Thu 3pm with Dr. Lee just opened. Reply YES in 10 min to claim."
(45 seconds later — Mara: YES)
Claimed. Booked Mara for Thu 3pm with Dr. Lee. Waitlist updated.
Results
Cancellation fill rate
78%
vs. 38% manual
Avg time to fill
<2 min
from hours
Customer satisfaction
+22%
VIP feels prioritized
Revenue per cancel
+$74
slots that would have been empty
What's inside

Built to do the work.

Real-time offers

Slot opens → top-of-list offered within seconds.

Smart priority

VIP, urgency, fairness — combined into a transparent priority.

Channel of choice

SMS, email, WhatsApp — whatever they prefer.

Response windows

Configurable expiry — slot rolls to next if no response.

Escalation logic

Auto-offers to next in line, with configurable depth.

Fill analytics

Per-slot fill rate, time to fill, unclaimed slots — visible.

Common questions

  • We import yours and start running it automatically.

Ready when you are

Empty slots are a choice now.

14 days · No credit card · Live in 10 minutes

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